A Sense of Urgency by Kotter, Chapter 5

Chapter 5: Tactic Two, Behave With Urgency Every Day

Respond fast, move now
- Ninan, manager in Indian outsourcing firm
  - Discusses market and competition frequenty
  - Shows urgency in actions, not just words
The norm, un-urgent behavior
- the norm in hospital administration
- boss must model behavior
clear the decks
- delegation
- cutting the cruft
- emphasis on high-value projects/meetings
be visibly urgent
- tech plant manager
- small talk to build rapport
- 2000 hrs on factory floor
urgency begets urgency
behave with true urgency
- purge and delegate
- move with speed
- speak with passion
- match words and deeds
- let them all see it
urgent patience
- urgency requires focus on now, but some change takes years

Jamie