Notes on: Kotter, J. P. (2007). “Leading change: why transformation efforts fail.” Harvard Business Review, January 2007, 96-103 Transformation efforts go by many names TQM Reengineering Rightsizing Restructuring Cultural change Turnaround Key general lessons Change involves series of steps. Do not skip the steps! Mistakes in any phase can have devastating effects Errors Lack of […]
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