Chapter 4: The Twenty Habits

• Knowing What to Stop
  • one difficulty is that we often stress what to do rather than what not to do
  • what not to do is often as important
• Shifting Into Neutral
  • Rather than attempting to move from negative to positive, which is difficult, try to move from negative to neutral
• What’s Wrong With Us?
  • These are flaws of interpersonal behavior rather than skill or intelligence
• The Higher You Go, the More Your Problems Are Behavioral
  • People high up are intelligent and technically able
  • Poor interpersonal behavior stands out more
• The list:
  1. Winning too much
  2. Adding too much value
  3. Passing judgement
  4. Making destructive comments
  5. Starting with No, But, or However
  6. Telling the world how smart we are
  7. Speaking when angry
  8. Negativity
  9. Withholding information
  10. Failing to give proper recognition
  11. Claiming false credit
  12. Making excuses
  13. Clinging to past
  14. Playing favorites
  15. Refusing to express regret
  16. Not listening
  17. Failing to express gratitude
  18. Punishing the messenger
  19. Passing the buck
  20. An excessive need to be “me”

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