Chapter 2: Complacency and False Urgency

• Complacency
  • feeling
  • self
  • ignorance
  • origin? perceived success
  • how do they think? do not acknowledge complacency
  • feel? content with status quo?
  • behave? “do not alertly look for new opportunities or hazards facing their organizations” (21)
• false urgency
  • different than complacency
  • driven by anxiety, anger, and fear
  • wasted time
  • passive aggression
  • conflict creation
  • failed change attempts
• look for red flags – how to spot lack of urgency
  1. slow action
  2. lack of executive involvement
  3. failure to make time
  4. apathetic or guarded responses
  5. lack of commitment
  6. lack of action, responsibility
  7. excessive bureaucracy
  8. panic, busy-work, lack of focus
• useful questions list (32)
• help others see the problem, including bosses
• solution to urgency problem can be a single person who sees complanency and is willing to act

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